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Here are the main questions our clients ask us.

If the answer to your question is not found here or on another page, please do not hesitate to contact us.

FAQs

All our furniture is designed and manufactured in our Montreal workshop, from concept to finish.

We source from trusted suppliers, including Simon Lussier and Goodfellow, and prioritize wood species native to North America.

The vast majority of our wood comes from Canada, with the exception of black walnut and white oak, which come from the United States.

In our commitment to favoring local resources, we notably offer a bleached oak finish made from Canadian red oak. This option allows for a light shade, inspired by white oak, while prioritizing wood of Canadian origin.

Choosing La Fabrique Allwood means supporting local manufacturing, artisanal craftsmanship, and the responsible use of our natural resources.

All our furniture is made to order in our Montreal workshop. Manufacturing lead times vary depending on the type of product, selected options, and current order volume.

Here are our estimated lead times:


  • Collection furniture: ready for delivery in 10 to 12 weeks.

  • Accessories: ready for delivery in approximately 15 days.

  • Custom furniture: lead time varies based on project complexity (+/- 14 weeks).

Once your order is complete, we will contact you to arrange delivery. Delivery is scheduled by area and may require an additional 2 to 3 weeks for certain remote regions.

Since each piece of furniture is handcrafted, it is impossible for us to guarantee an exact delivery date before manufacturing is finished.

To learn more, please consult our delivery policy.

Absolutely! At La Fabrique Allwood, we believe that every piece of furniture should adapt to your space and your tastes.

Most of our furniture offers several customization options, accessible directly on our product pages. Depending on the model, you can choose from different dimensions, wood species, and finishes to create a piece of furniture that meets your needs.

Would you like to go even further? We also offer a custom manufacturing service. Whether it is to modify the dimensions of an existing model, choose a specific finish, or adapt certain design details, our team can evaluate your project and propose a personalized solution.

Modifications that go beyond the options offered on our online store require a quote request, as prices and manufacturing possibilities vary depending on the project.

Do not hesitate to contact us to discuss your ideas. We would be happy to assist you in creating a piece of furniture that reflects your style!

Yes! Your satisfaction is our priority. We offer a 30-day satisfaction guarantee following receipt of your order.

If your furniture does not meet your needs, you may request a return and refund, provided it is in its original condition, without marks, stains, or scratches. Return shipping fees may apply.

Certain exceptions apply: custom-made furniture, sale items, and certain commercial orders are not eligible for returns or refunds.

If your furniture has a manufacturing defect, our team will handle the situation according to our warranty terms, which may include repair or replacement.

To submit a request, contact our customer service team at info@fabriqueallwood.ca and include your order number.

For all terms and exceptions, please consult our refund policy.

At La Fabrique Allwood, we design and manufacture durable furniture, thought out to accompany you for many years. That is why we offer a 10-year limited warranty on our furniture.

This warranty specifically covers manufacturing and structural defects, such as the peeling of laminate joints, significant warping of tabletops, certain cracks related to wood interventions, as well as breakage or defects in assembly and base structure.

Solid wood is a natural and living material. Slight variations in color, small cracks, or movements caused by changes in temperature and humidity are perfectly normal and are not covered by our warranty. The same applies to signs of wear, stains, and damage caused by improper maintenance.

If you encounter an issue with your furniture, contact our team at info@fabriqueallwood.ca, specifying your order number. We will evaluate the situation to determine if a repair or replacement is necessary.

To see all the terms and conditions, consult our complete warranty policy.

Our solid wood furniture is designed to last and requires very little maintenance. Thanks to its protective finish, a few simple steps are all it takes to preserve its beauty over the years.

For daily cleaning, simply use a slightly damp cloth and, if necessary, a mild, pH-neutral soap. Avoid products containing ammonia, alcohol, or bleach, as these could damage or dull the finish.

To protect your furniture, we recommend using placemats and coasters, avoiding direct contact with hot objects, and wiping up any spills immediately. Also, avoid prolonged exposure to sunlight and abrasive objects that could scratch the surface.

Solid wood is a natural and living material. It reacts to variations in temperature and humidity, which can cause slight movement or changes over the seasons. Maintaining a stable indoor humidity level helps preserve its beauty and stability.

For all our tips, consult our complete care guide.

Yes! We offer delivery throughout Canada, depending on transport availability and your location. Fees vary based on your address, the dimensions of your order, and the chosen delivery service.

Delivery in Quebec and Ontario

We offer free delivery within a 50 km radius of our Montreal workshop. Beyond this distance, delivery fees apply based on your area and are calculated at checkout.

For deliveries carried out by our team, we also offer an in-home assembly service for only $150, available within 350 km of our workshop.

Delivery in the rest of Canada

For regions not served directly by our team, we work with various carriers to offer you a tailored solution. Depending on the product and your address, delivery may be handled by a commercial carrier or via curbside pallet delivery.

For pallet shipments, fees are generally estimated between $300 and $800, depending on the destination. Handling and assembly are the responsibility of the customer.

You may also pick up your order for free at our Montreal workshop, by appointment.

For more information, consult our complete delivery policy or write to us at info@fabriqueallwood.ca for a personalized quote.

At La Fabrique Allwood, we offer various payment options to suit your preferences.

For online purchases, full payment is required at the time of order. You can pay for your purchase securely via credit card, Shop Pay, Apple Pay, or Google Pay.

Would you prefer to pay in two installments? No problem! We can prepare a personalized invoice for you with the following terms:


  • 50% deposit upon confirmation of your order.

  • 50% balance to be paid before the delivery date.

For this option, payments are accepted only via Interac e-Transfer or in cash.

To take advantage of the two-installment payment option, contact our team directly at info@fabriqueallwood.ca so that we can prepare your invoice and process your order.