We try to choose the most beautiful pieces of wood possible, knots and imperfections are characteristic of the wood.
Each piece of furniture is unique and different.
You have the right to change your mind! Cancel or modify an order free of charge up to 10 days after placing it.
Procedure: Contact customer service by email mentioning your order number and wait for our confirmation within 5 days. You will be refunded according to the original method of payment. Allow 5 to 10 days before receiving your payment.
Your satisfaction is paramount! 30-day satisfaction guarantee upon receipt of order. Order will be refunded upon inspection. Furniture must be in original condition (no scratches, marks or stains).
Procedure: Contact customer service by email mentioning your order number, we will contact you within 5 days to find out the reason for your dissatisfaction and organize the collection of the furniture and its refund.
Certain conditions apply:
You will be charged shipping costs (the same as your delivery). Minimum $105 If it was picked up in the workshop or delivered by an external carrier, you will have to return the furniture at your own expense. Once it is at our warehouse and the inspection has been carried out correctly, a refund will be sent to you according to the original payment method (allow for delays of up to 10 days). No refund on furniture affected by a manufacturing defect, we replace or repair it. No returns or refunds possible on custom-made furniture except in the event of a manufacturing defect. No refunds on discounted or promotional items (manufacturer's warranty still applies). The warranty does not apply to certain commercial orders or orders involving a large quantity of items. If the furniture in question has defects related to wear and tear (scratches, marks, stains, etc.), we charge a reconditioning fee of $150 to allow you to return the furniture anyway. The evaluation remains at our discretion. Product on promotion: *We are not required by law to grant the discount on orders placed before a promotion is in place.
We still choose to grant you the discount within 10 days of ordering.
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